FAQ

frequently asked questions

If we do not have the answer below then feel free to reach out to us on WhatsApp. We are happy to assist

basic knowledge

questions and Answers

Every repair we perform and each appliance we sell comes with a 6‑month guarantee on both parts and labor. If something goes wrong again within that timeframe due to a faulty part or workmanship, we’ll return, diagnose, and fix it—absolutely free—no hidden fees or surprise charges.

Yes. We provide professional repair and servicing for a wide range of commercial refrigeration systems to help minimise downtime and keep your equipment operating reliably.

Yes. We offer professional air conditioning installation, servicing, maintenance and repairs for commercial and industrial environments.

When you order an appliance from us, we offer door-to-door delivery right here in Cape Town. Our technicians arrive on schedule, set up your appliance, test it, and remove all packaging. We even offer optional haul-away services for your old unit, as part of a clean and stress-free install process

Yes. Our technicians diagnose and repair faults in cold rooms and freezer rooms, helping to restore reliable temperature control and minimise disruption to your operations.

Our maintenance contracts offer a monthly service visit where we inspect temperature, seals, cleanliness, and electrical safety. Members receive priority scheduling, discounted parts, and proactive repairs—all designed to prevent breakdowns and reduce long-term costs.

Yes. We provide responsive emergency repair services for critical refrigeration breakdowns to help get your equipment back up and running as quickly as possible.

Yes! Our contracts are subscription-based with no lock-in—cancel anytime. You’ll still enjoy full benefits through the end of your current billing period, and you won’t be charged again unless you choose to renew.

Yes. Our preventative maintenance contracts are tailored to your equipment and operational requirements, helping identify potential issues early and reduce the risk of unexpected breakdowns.

Getting help is easy—reach out by phone, WhatsApp, or email. For deliveries, repairs, or maintenance, our customer care team schedules your preferred service window. You’ll get a confirmation and a technician call‑ahead on the day of your appointment for convenience.

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